Refund Policy

Refund and Cancellation Policy


Our return policy lasts for 48 hours from the date of receiving the item, If 48 hours have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.
Additional non-returnable items:
  • Gift cards
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Intimate items such as our body harnesses, lingerie.
  • Items returned to us which smell of perfume, tobacco or body odor
  • Any items found to be marked by lipstick, deodorant or make-up
Refunds, Replacements, Gift cards are only issued when you don't receive your item after 45 days.  After investigating the issue.
After contacting us we will investigate your case and our team will decide whether you are eligible for a refund, a gift card or a replacement, depending on your shipment's status.
if your item wasn't as described or in a bad condition or the size doesn't fit contact us with a proof and our team will study the case whether you are eligible for a replacement.
Refunds (if applicable)
After having an investigation and reaching to a solution , then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Refunds request
To request a refund, you should email us with enough informations to investigate the issue.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gift Cards
If you were eligible for a gift card or you were offered one by one of our support team, it should reach out to your email as soon as it is submitted and can be used at checkout. 
Cancellation Eligibility : Orders are eligible for cancellation only during the period before they are processed by our fulfillment team. Once an order has entered the processing stage, it cannot be cancelled. Customers are advised to review their orders carefully before confirming the purchase to avoid any inconvenience.  It is the customer's responsibility to carefully review their order before confirming the purchase. Any concerns or potential issues should be communicated to our customer service team at the earliest opportunity.