Our policy starts after 45 days. If 45 days have gone by since your purchase without receiving your item, contact us .
Refunds are only made when you don't receive your item after 45 days. After investigating the issue.
After contacting us we will investigate your case and our team will decide whether you are eligible for a refund or a gift card, depending on your shipment's status.
if your item wasn't as described or in a bad condition or the size doesn't fit contact us with a proof and our team will study the case whether you are eligible for a replacement.
Refunds (if applicable)
After having an investigation and reaching to a solution , then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
To request a refund, you should email us with enough informations to investigate the issue.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you were eligible for a gift card or you were offered one by one of our support team, it should reach out to your email as soon as it is submitted and can be used at checkout.