Refund Policy

Refund and Cancellation Policy

Returns and Refunds:

We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your options.

  • Return Window: You have 48 hours from the date of delivery to initiate a return. Unfortunately, we cannot offer a refund or exchange after this period.

  • Non-returnable Items: Certain items cannot be returned, including gift cards, intimate items such as body harnesses and lingerie, and items not in their original condition or with missing parts not due to our error.

  • Condition of Returned Items: Returned items must be in their original condition, unworn, unwashed, and with all tags attached. Items returned with signs of perfume, tobacco, body odor, makeup, deodorant, or lipstick marks will not be accepted.

  • Refund Eligibility: Refunds, replacements, or gift cards are issued if you do not receive your item within 45 days of purchase, following an investigation by our team.

  • Item Discrepancies: If your item is not as described, arrives in a damaged condition, or does not fit as expected, contact us with proof to assess your eligibility for a replacement.

  • Refund Process: After our team investigates and resolves your case, refunds will be processed to your original method of payment. Please allow a reasonable amount of time for the credit to appear on your account.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company and bank. If issues persist, please reach out to us for assistance.

Refund Requests:

To request a refund, please email us with sufficient information to investigate the issue and provide a resolution.

Cancellation Policy:

  • Cancellation Window: Orders can only be cancelled before they are processed by our fulfillment team. Once processing begins, cancellations are no longer possible.

  • Review Your Order: It is the customer's responsibility to review their order carefully before confirming the purchase. Contact our customer service team immediately with any concerns or issues.