FAQ
FREQUENTLY ASKED QUESTIONS
PRODUCTS
What products do you sell? We specialize in beautifully handcrafted body harnesses and lingerie designed to enhance your style and confidence.
Are your products handmade? Yes, all our body harnesses and lingerie items are meticulously handcrafted to ensure exceptional quality and attention to detail.
SHIPPING INFORMATION
When will my order ship? We process orders swiftly! Your order will typically be ready to ship within 1-4 business days from the time of purchase.
How can I track my order? Once your order ships, we'll send you an email or text message with your tracking number so you can easily monitor your shipment's progress.
How long will it take for my order to arrive? Most orders arrive within 7-15 business days after shipping, depending on your location.
CUSTOMS INFORMATION
Will I have to pay customs duties or taxes? Occasionally, international orders may be subject to customs duties and taxes levied by your country's customs office. These charges are determined by your local customs authority and are typically based on the value of the items you purchase. While we cannot predict or control these charges, in our experience, many customers do not encounter significant issues with customs.
Do I need to worry about customs clearance? We want your shopping experience to be hassle-free! While customs policies vary by country, we recommend checking with your local customs office for specific details about any potential fees or restrictions before placing your order.
ORDER CONCERNS
Can I cancel my order? Absolutely! You can cancel your order for a full refund if it hasn't been shipped yet. Contact us promptly, and we'll assist you with the cancellation process.
What if my package is lost or damaged? Rest assured, we're here to help! If your package is lost, delayed, or arrives damaged, please contact our customer support team. We'll work quickly to resolve the issue, including sending you a replacement if necessary.
PRODUCT QUALITY ASSURANCE
Do you guarantee the quality of your products? Yes, we stand behind the quality of our products. If your item arrives damaged or defective, please let us know, and we'll promptly send you a replacement. Please refer to our policy for more details on returns and exchanges.
CUSTOMER SUPPORT
How can I contact customer support? For any inquiries or assistance, please contact our friendly customer support team. You can reach us via email at info@darkrozi.com or through our Contact Us page on the website.
Do you offer customization or special orders? Currently, we do not offer customization or special orders. However, we continuously update our product offerings to provide you with new and exciting designs.
Is there a warranty on your products? While we do not offer a specific warranty, your satisfaction is our priority. If you have any concerns about your purchase, please let us know, and we'll do our best to address them.